DEPOSIT To confirm your booking with us, you will be required to pay A NON-REFUNDABLE DEPOSIT OF $25% towards the total price of your booking. A booking confirmation receipt will be issued and the balance of the price of your retreat must be paid no later than 60 days before the retreat start date. If your booking is made under 60 days of the retreat start date, the full amount is payable at the time of booking. FINAL PAYMENT Payment of the balance of the retreat is due is full 45 days prior to the retreat start date. If the balance is not paid on or before the due date, we reserve the right to treat your booking as cancelled. Please refer to the specific retreat website page to confirm what is and is not included in the retreat cost. Travel costs including flights/airfare and insurance are not included and are solely your responsibility. The retreat begins when you arrive at the accommodation or location we have booked for you and ends when you leave the accommodation/location. TRAVEL DOCUMENTS For retreats outside your home country, you must carry a valid passport and have obtained all other required travel documents (visas, permits, certificates etc.) for the country(ies) you will visit during your retreat. For many countries, your passport must be valid for at least 6 months beyond the duration of the retreat; please make sure to research the applicable passport requirements. It is your responsibility to ensure that you are in possession of all such required travel documents for your trip. We are not responsible if you are refused entry to a country. INSURANCE Travel involves inherent uncertainty and risk, including sickness, injury, personal emergencies, theft, denial of entry, accident, delays, cancellations, and other unpredictable circumstances. Travel insurance varies based on the policy you purchase, but as a general rule, this type of insurance may provide coverage for a variety of losses which a client may incur relating to a booking. You agree that you are 100% responsible for any losses, penalties, fees or other financial consequences arising out of any booking or trip, or the cancellation or interruption of any retreat. You agree to purchasing the appropriate trip cancellation and interruption insurance and emergency medical coverage within one month of booking or 60 days prior to retreat start date, whichever comes first. Note that insurance options change the further away you purchase it from the time of booking. This will help protect you from financial loss if we have to cancel a retreat, you have to cancel your booking, or you have to leave early. CANCELLATIONS BY YOU Depending on when you cancel, cancellation penalties may apply that compensate us for lost revenue and various non-refundable costs that we incur in planning the retreat. The later you cancel, the less likely it is that we will be able to find another guest to fill your spot and the more costs we will incur. If you choose to cancel your retreat reservation for any reason, fees are determined by the following schedule: If you cancel more than 120 days before your retreat start date, 100% of payment, excluding the non-refundable deposit, will be refunded or applied to a future retreat occurring within 12 months of the original retreat start date. For example, if you pay 25% non-refundable deposit and $1,000 in additional payments you will be refunded 100% of $1,000 = $1,000. If you cancel 45 – 119 days before your retreat start date, 50% of your payment, excluding the non-refundable deposit, will be refunded or applied to a future retreat occurring within 18 months of the original retreat start date. For example, if you pay 25% non-refundable deposit and $1,000 in additional payments you will be refunded 50% of $1,000 = $500. If you cancel 30 – 44 days before your retreat start date, 25% of your payment will be refunded or applied to a future retreat occurring within 12 months of the original retreat start date. At this point 100% of your total fees have been paid and you will be refunded 25% of that amount. If you cancel 30 days or less before your retreat start date, or are a no-show for any reason, you will forfeit your entire payment. We do not offer credit or reduced fees for a guest arriving late or leaving early. CANCELLATIONS BY URSZULA.CO We reserve the right to cancel any retreat at any time up to (and including) the 61st day before the scheduled retreat start date, for any reason. In this scenario, you will receive a complete refund of all monies paid to us. In addition, we reserve the right to cancel or interrupt any retreat at any time if, due to natural disaster, political instability, pandemic, governmental order, or other disruptions and/or circumstances beyond our control (“force majeure circumstances”), the operating of the retreat would be impractical, unsafe or otherwise unviable. In the scenario a retreat is cancelled or interrupted due to a force majeure circumstance, you will receive a refund equal to the monies paid to us less any costs we have incurred which are not recoverable and minus bank transfers costs. This is why you are required to purchase travel insurance. Under no circumstance will we refund or compensate you for any costs related to flights or transportation that you have purchased in connection with the retreat. If the retreat is interrupted or cancelled, we are not liable for any financial consequences you may suffer as a result (e.g. additional airfare or penalties, additional accommodation, lost income, lost opportunity etc.) IMMUNIZATIONS, TRAVEL ADVISORIES & WARNINGS You assume full responsibility for verifying and complying with any travel requirements and recommendations which may be necessary or desirable for travel in the applicable country(ies) and/or region(s), including immunizations and medications. You also assume full responsibility for researching the safety and security conditions in the applicable country(ies) and/or region(s) during the period of scheduled travel, and being aware of any applicable travel advisories and/or warnings, and agree that you will not travel if you have any doubts about your safety or security, or you pose any health risk to other travellers or retreat participants. We recommend that you consult a health professional who is knowledgeable about travel medicine and related medical issues in the country(ies) and/or region(s) to be visited before registering for a retreat. THIRD PARTY OPERATORS ARE INDEPENDENT CONTRACTORS We do not own, operate or control any person or entity that provides any goods or services for or during your retreat (“Third Party Operators”), including any lodging facilities, tour operator, food service provider, rental companies etc. Rather, we contract with Third Party Operators to provide all goods and services for a retreat. You acknowledge that all Third Party Operators are independent contractor(s), and not our affiliates or employees. In selecting Third Party Operators, we do our best to seek out reliable suppliers and contractors to provide the necessary travel-related goods and services, but we do not control their actions and cannot guarantee the quality of their goods or services. Further, if you choose to contract with a Third Party Operator for additional activities or services that are not included in your retreat (e.g. horseback riding, massage, surfing, sightseeing), you acknowledge that you do so at your sole risk and will be bound by the terms and conditions of that operator. Accordingly, you agree that we shall have no responsibility or liability for any acts or omissions of any Third Party Operators in connection with your retreat. Without limiting the foregoing, we will not be liable for any direct, indirect, consequential or incidental damage, liability, injury, loss cost or expense you may incur (including any claim relating to personal injury, illness, death, property damage or loss, delay or other inconvenience) arising out of or by reason of the acts or omissions of any Third Party Operator, and you expressly agree to waive any claims you may have against us in connection with the goods and services of Third Party Operators. ASSUMPTION OF RISK We are dedicated to providing a safe environment for all clients who participate on our retreats. However, you must take responsibility for your own behaviour and safety. Furthermore, you must understand and assume the risks and hazards inherent in travel and group activities. These risks and hazards may include, without limitation, delays, illness (including exposure to COVID-19 and other airborne illnesses), injury, death, force majeure circumstances (e.g. natural disaster, civil unrest, pandemic, governmental orders), the negligence of Urszula.co, or other persons (including Third Party Operators), the intentional and/or criminal conduct of others or other circumstances. Certain locations are remote and require additional travel time away from city centres and towns; as such, medical attention may not always be readily available or may be of inferior quality compared to what is available at home. Also, you may be visiting places where the political, cultural and geographical environment is very different than where you live, and in some cases, these differences may present increased risks and/or challenges. We use reasonably available information from the Canadian Government, applicable foreign governments and reports from our contacts in planning each retreat’s itinerary, and assessing the viability of each retreat’s itinerary as the start date approaches, but we cannot guarantee that our information is accurate or up-to-date. It is your responsibility to acquaint yourself with all available and relevant travel information for your destination and the nature of your itinerary and exercise caution and good judgement during the retreat to avoid unnecessary risk. You acknowledge and agree that your decision to travel, and any decisions you make while travelling, are and will be made after having considered the applicable risks, and you expressly assume the personal risks involved and waive any potential claims you may have against us that relate to the aforementioned risks or any other risks or hazards that may arise while travelling. INDEMNITY AND RELEASE: WITHOUT LIMITING ANY OTHER TERMS CONTAINED IN THESE TERMS OF SERVICE, YOU HEREBY AGREE TO INDEMNIFY AND RELEASE US AND ANY OF OUR STAFF, TEACHERS OR CONTRACTORS FROM ANY CLAIM, LOSS, LIABILITY, OR DAMAGES ARISING FROM OR RELATED TO YOUR PARTICIPATION IN THE RETREAT, INCLUDING PERSONAL INJURY, ILLNESS OR DEATH, NO MATTER HOW THEY ARE INCURRED, EVEN IF THEY ARE CAUSED BY OUR NEGLIGENCE. You assume all risks related to the participation in the retreat and understand that you are forfeiting all legal recourse against us to the maximum extent permissible by law, including but not limited to any form of damages. Further, you agree that these provisions apply to you, your family, heirs, executors or anyone else who may be able to bring a legal action on your behalf in the future. HEALTH & SAFETY If the retreat includes yoga, meditation, movement classes, or other physical activities, the terms of service above that relate to Yoga and Movement Classes (with the exception of the rescheduling/cancellation and payment provisions) will apply. Should you have any concerns or doubts about your health or ability to participate any portion of the Retreat safely, we insist you act prudently and do not participate. COACHING If the retreat includes coaching, the terms of service above that relate to Coaching will apply (with the exception of rescheduling/cancellation and payment provisions). If group coaching is provided, we will advise participants that to keep all information obtained during the group coaching sessions confidential but cannot guarantee that all information shared will be kept confidential by every member of the group. LIKENESS & PHOTO RELEASE We will take photos and video footage during the retreat that may include your image. You consent and grant us the right to use those photos and/or footage for marketing and promotional purposes (including, without limitation, on our website, in advertisements, marketing materials and/or on our social media platforms), on a royalty-free basis, throughout the world and in perpetuity. You also grant us a limited license to re-post any photos or videos that you publish from the retreat, provided that we use good faith efforts to credit you as the source of any such photos or footage that are re-posted.