AGREEMENT This agreement governs the Services to be provided by the Coach to the Client. These Terms of Service constitute the entire agreement between the parties with respect to the Services, and supersede any previous written or oral quotes, discussions, representations, or agreements. DEFINITIONS “You” refers to the client engaging in coaching. “COMPANY, we or us” refers to Urszula Lipsztajn, urszula.co. GOVERNING LAW + JURISDICTION These Terms of Service are governed by the laws of British Columbia. You agree that the courts of British Columbia have exclusive jurisdiction over any dispute arising out of the Site, the Paid Services or these Terms of Service. SEVERABILITY If any provision of these Terms of Service is invalid or unenforceable, the remaining provisions will continue to be valid and will continue in full force and effect. SERVICES We will provide the services described in the Coaching Program that you select, for the specified duration of that program. RESPECT We commit to treating each other with honesty, respect, and kindness. All persons are to be given the highest level of human experience, regardless of their age, orientation, race, gender / non-gender, work or life experience, and / or disabilities. FEES + PAYMENTS Your invoice is due before the first session, and the first session will not take place until payment is received. If there has been a time overage in a certain month (i.e. you ask for additional sessions or extra time), that excess is added to the following invoice at our standard hourly rate. Unused hours do not carry over to the following month. You agree to pay us within 30 days of invoice. Late payments may be billed at 2.5% / month interest. Payments can be made by e-transfer to urszula@urszula.co, credit card, or direct deposit. All sales are billed in CAD unless otherwise stated. As required by law, sales where applicable are billed for tax for all sales occurring in Canada. Tax amount is determined by province. SCHEDULING, RESCHEDULING, AND CANCELLATIONS You can reschedule a session with 48 hours written notice to us. If you request to reschedule or cancel with less than 48 hours notice, you may be charged for the original session. You may not take a ‘time-out’ or suspend the services during the program. If you choose to end the program or stop receiving services before the program is over, you will not receive a refund. If we need to reschedule a session, we will use best efforts to give you 48 hours notice. We have the right to terminate any program on 24 hours written notice to you, and will refund a proportional share of any monthly fees that you have paid and will not be used. COMMUNICATION Emails or calls will be replied to slower outside standard business hours. You will always receive a reply within a reasonable timeframe. COPYRIGHT We may provide you with worksheets, resources, and other materials or content in the course of providing the services to you. We are the exclusive owner of all right, title and interest in these materials, including the associated copyrights and other intellectual property rights. You may only use these materials for personal, non-commercial use in connection with the coaching program. You may not copy them, publish them, or share them with others unless we give you written permission to do so. All rights not expressly granted are reserved. CONFIDENTIALITY Our sessions are confidential and will not be shared with anyone unless you agree otherwise or we are required to by law. If we believe that you are involved in illegal activities or there is an imminent risk to you or someone else, we may be required to inform the appropriate authorities. We reserve the right to seek second opinions from other coaches or professionals when necessary, while keeping your name and any identifying information confidential. INDEMNIFICATION You agree to indemnify and hold us harmless against any and all liabilities, claims, damage, loss, and expenses, including reasonable attorney’s fees that we incur as a result of providing our services to you. DISCLAIMER Coaching is not legal, financial or medical advice, mentoring, therapy, or counselling, and is not a replacement for these services. We do not diagnose or provide treatment for psychological or mental health issues. We do not guarantee that the services will lead to your desired outcome. You agree to take sole responsibility and ownership for any and all choices you make and actions you take. COMMITMENT FROM ME + I will coach you with curiosity, compassion, honesty, non-judgment, and love + I will celebrate your accomplishments, challenge limiting beliefs, and be your champion + I will be on time and present for our sessions + I will give you practices and self-work to support your growth + I will return your emails and phone calls COMMITMENT FROM YOU + I give you permission to challenge me with love, honesty, and respect + I will listen with openness and be honest + I commit to and will take the time needed to do the practices and my self-work + I commit to being open to trying new ways of being that may be uncomfortable + I will be on time and present for our sessions + I will return your emails and phone calls WHAT COACHING IS OFFERING + To coach you on a topic that deeply matters to you, that you’ve had difficulty making and/or sustaining progress to date + An approach to personal transformation that enables you to flourish + Practices with worksheets and tools to get you to where you want to go + A safe space for you to be who you are WHAT COACHING IS NOT + A plan to fix you (you are not broken) + Doing the work for you (you got this!) + A quick and easy solution (you are worth it)